At Stokes Farm we are committed to protecting and preserving your privacy when visiting our site.
Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 and the EU General Data Protection Regulation.
If you have any questions about privacy or data protection you can contact us via the Contact Details below.
Why we collect personal information about you
We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
We may use the information for the following purposes:
- To deliver our service to you
- To provide you with information requested from us, relating to our products or services.
- To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
Additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback
Information about your shipment, including the recipient
Your VAT status (for international shipment purposes)
Payment information is processed by our payment service provider.
In operating our website, we may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, traffic data, location data, weblogs and other communication data.
Information Collected by Third Parties
- In addition to information collected by ourselves then we may also receive data that has been collected by third parties, which would be added to the previous information held by ourselves.
Use of your Information
We collect information about you in order to process your order and deliver our service to you.
This data will not be passed onto any third parties, other than for payment processing and service fulfilment.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of previous sales to you.
Storing your data
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We may also disclose your personal information to third parties: 1. Where we sell any or all of our business and/or our assets to a third party. 2. To assist fraud protection and minimise credit risk. 3. Where we are legally required to disclose your information.
To help us improve our website and the service we provide to you we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.
All computers and devices have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
On occasion, we may gather information about your computer for our services and provide statistical information regarding the use of our website to our advertisers. The information collected in this way can be used to identify you unless you modify your browser settings.
How you can help keep your personal information secure
As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there are some things that you can do to help keep your personal information safe, not just on our website, but whenever you provide information online.
Access to Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.
You have the right to correct any inaccurate or incomplete personal data.
You have the right to be forgotten.
You have the right to obtain a copy of your personal data for your own purposes. This is referred to as data portability. This allows you to copy and transfer your personal data easily from one IT system to another in a safe and secure manner.
You have the right to object to direct marketing.
If you would like to amend any of your current preferences, please contact us