At Stokes Farm we are committed to protecting and preserving your privacy when visiting our site.

Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 and the EU General Data Protection Regulation.

This Privacy policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

If you have any questions about privacy or data protection you can contact us via the Contact Details below.

Why we collect personal information about you

We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.

We may use the information for the following purposes:

  • To deliver our service to you
  • To provide you with information requested from us, relating to our products or services.
  • To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

Information collected

Identification information
Full name
Postal address
Email address
Telephone number
Additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback
Information about your shipment, including the recipient
Your VAT status (for international shipment purposes)

Payment information is processed by our payment service provider.

In operating our website, we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access,  traffic data, location data, weblogs and other communication data.

Information Collected by Third Parties

Payment information is processed by our payment service provider

  • In addition to information collected by ourselves then we may also receive data that has been collected by third parties, which would be added to the previous information held by ourselves.

Use of your Information

We collect information about you in order to process your order and deliver our service to you.

This data will not be passed onto any third parties, other than for payment processing and service fulfilment.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of previous sales to you.

Storing your data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. We reserve the right to transfer your information outside the EEA (European Economic Area) for processing and storing. 

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We may also disclose your personal information to third parties: 1. Where we sell any or all of our business and/or our assets to a third party. 2. To assist fraud protection and minimise credit risk. 3. Where we are legally required to disclose your information.


To help us improve our website and the service we provide to you we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.

All computers and devices have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

On occasion, we may gather information about your computer for our services and  provide statistical information regarding the use of our website to our advertisers. The information collected in this way can be used to identify you unless you modify your browser settings.

How you can help keep your personal information secure

As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there are some things that you can do to help keep your personal information safe, not just on our website, but whenever you provide information online. 


By providing us with your personal information when registering on our site or when you use our service, you consent to the collection, use and disclosure by Stokes Farm of your personal information as provided in this Privacy Policy. Your consent includes the retention of personal information that is collected through our Site, including your personal information that you submit through a registration process, for as long as you are registered on our site and until you withdraw your consent. By using Stokes Farm services, you agree to have read and understood the Privacy Policy and are aware of your legal obligations to be bound by this agreement.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.

You have the right to correct any inaccurate or incomplete personal data.

You have the right to be forgotten.

You have the right to obtain a copy of your personal data for your own purposes. This is referred to as data portability. This allows you to copy and transfer your personal data easily from one IT system to another in a safe and secure manner.

You have the right to object to direct marketing.

If you would like to amend any of your current preferences, please contact us

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Stokes Farm
Binfield Road
RG40 5PR