Using Stokes Farm for recurring payments
Stokes Farm offers its customers the opportunity to set up recurring payments when ordering eggs from The Egg Shed for home delivery. Customers have the option to choose between the following:
- One off payment
- Every 4 weeks
Delivery is always on a Friday and customers cannot select an alternative day.
Payment can be made by credit or debit card through our website. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Stokes Farm through Stripe.
Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the confirmation email.
Regular Recurring Payments Agreement
Stokes Farm will ask you to allow the same amount to be debited from your card automatically at a regular fixed interval.
This allows payments to take place at a regular fixed interval.
Payments can run indefinitely or over a fixed period.
A regular agreement can initiate the payment whenever it is required. The amount only has to be specified once by you, when the regular agreement is created.
If the amount is not specified when the agreement is created, the amount must be set at least two weeks before the first payment is due.
You can change the amount once the agreement has been created.
An agreement can be cancelled by you at any time.
What happens when you make a payment?
We will immediately deduct the amount from your specified account. You will also receive an email confirmation at the point the payment is taken.
What happens when you set up regular payments?
Regular payments will be made via your chosen credit or debit card. It should be noted that this is not a Direct Debit, therefore, payments are not covered by the Direct Debit Guarantee. We will use a Continuous Payment Authority (CPA) that allows us to attempt to transaction payments after a previous failed payment attempt. The advantage of CPA is that you will not incur any charges directly from us or your bank for a failed payment that you could incur with a direct debit. However, you may be charged by your bank for overdraft fees or other fees related to your balance.
The initial payment will be deducted from your specified account, we will then deduct the outstanding payments on the payment due dates indicated in your confirmation email. Where the due date is not a business day, we will withdraw from your funds on the next business day. The payments will cease on the last due date listed in your regular payments. You will receive a confirmation email when the payment schedule has been paid in full.
What happens if you need to change your regular payments?
For any changes to be made please contact firstname.lastname@example.org as soon as possible. We can then make the necessary amendments.
If you want to cancel your regular payments.
You must notify us at least 10 business days before the next scheduled transaction. To cancel your regular payments please email email@example.com
If you need to update your account information.
Please email us at least 10 business days before the next scheduled transaction for the update to take effect.
If a transaction is refused by your financial institution.
If your regular payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, Stokes Farm will contact you on the email address provided when setting up the agreement and making your first payment. This email will notify you that payment has failed. It shall inform you that we will attempt to transact payment on each working day for the subsequent 2 working days. If the transaction is still refused after the 3rd attempt, the regular payments will be cancelled. Both parties will receive an email from Stokes Farm informing us that the payment schedule has been cancelled.
If you think your account has been accessed without your permission, contact us immediately at firstname.lastname@example.org. We also advise you to contact your financial institution.
You have the right to cancel your egg order with a weeks notice by emailing email@example.com or accessing your online account at https://www.stokesfarm.co.uk/my-account/ You will not be charged for cancellation, you can reschedule your eggs for a later date.
We will always try to accommodate last minute changes, but if you cancel your egg delivery with less than a weeks notice, you won’t be credited the egg delivery back.
We reserve the right to cancel your delivery for any reason whatsoever and at any time.